Customer support, ready to go inside your system
Does your company serve many people? V Ai Desk is the complete customer support layer that goes inside your product — the screen where your team responds, the priority queue, the reports, all ready.
Why choose V Ai Desk
Built to go inside other digital products without becoming an engineering project. You connect it; your team uses it.
Ready to use
Operator panel, priority queue, reports and everything your team needs to serve customers is already built. Your engineering doesn't need to construct any of this from scratch.
Many customers, separated data
Your platform serves many companies (schools, stores, hospitals, banks). Each one stays in its own compartment inside V Ai Desk. One customer never sees another's data — guaranteed by the database, not just by code.
Ready for regulated sectors
K-12 education in the US, banks, healthcare, personal data protection in Brazil (LGPD) and Europe (GDPR). Complete record of every action, a switch to isolate a compromised account, long retention — all already in place, not as a checklist to complete later.
How it works
Four steps from the end customer to the response coming back in your system.
- 1
End customer speaks inside your product ("Talk to the team")
- 2
V Ai Desk receives and places it in the right queue (department, urgency)
- 3
Your team responds in the V Ai Desk panel
- 4
Your product receives the information automatically when something changes
What comes built in
Each item solves a real problem every support operation faces.
Ready screen for the team to respond
Operator panel with queue, selected conversation and shortcuts. Your team opens and uses it.
Priority queue
Urgent cases rise; old waiting ones rise too. Operator picks the next without deciding.
Deadlines per customer
Each customer has its own first response and resolution deadline. The system warns when close to breaching.
Real-time messages
Operator sees the customer's message arrive on screen instantly, without refreshing. Customer sees the reply right away too.
Message shortcuts
Common responses are saved and the operator applies them with one click. Reduces error and time.
Auto-replies
Repeated questions ("how do I see my invoice?") can be answered by the system before occupying the team.
Three languages
English, Portuguese and Spanish in the panel, the conversation and the auto-replies.
Customer isolation switch
If something goes wrong with a specific customer, you switch only that one off in one operation. The others continue normally.
In production today
Real customers using V Ai Desk as their customer support infrastructure.
Ready to integrate robust customer support into your product?
Tell us about your case. We get back within one business day.